Congregational is a leading provider of specialist church insurance in the UK.
We are committed to the provision of church insurance and related support, it forms the basis of our core strategy and has done so for over 125 years. We work closely with church customers and their appointed intermediaries to innovate, enhance and develop our products. Our priority is to provide good value products and exemplary service through all our distribution channels.
We constantly focus on improving the cover we provide and regularly review our products to ensure we meet the evolving insurance needs faced by churches of all denominations across the UK.
Congregational policies are underwritten by International Insurance Company of Hannover SE UK Branch (IICH) and administered by Integra Insurance Solutions Ltd.
IICH is part of the Hannover Re Group and enjoys a Standard and Poor’s rating of AA-. By combining the financial security of IICH and our expertise in the church sector you can be sure that policies are professionally handled and underwritten by world-leading experts in the field of insurance.
Policies are available through specialist insurance brokers and intermediaries as well as on a direct basis.
Meeting customers’ needs
We have a working ethos that places customers firmly at the heart of the business. We are open and honest in all our dealings and maintain the highest integrity in line with our core values.
Putting our customers’ needs first forms the basis of all our strategic decisions and we aim to consistently deliver excellence in all our business dealings. This applies to the entire customer experience, from promotional activity through to settlement of claims. This is backed up by a commitment to ensuring that our customers can place reliance on our promises.
Our priority is to provide good value products and exemplary service through all our distribution channels. We aim to meet customers’ reasonable expectations with courtesy and reliability.
We will actively listen to customers and use customer survey data to gain a clear understanding of what is important to them; ensuring that we consistently deliver our products to meet customer needs and look for ways to improve the quality of our service.
Our employees are critical to delivering a positive customer experience, and we invest in training and developing our staff to ensure the fair treatment of customers throughout. We will work as one team, and our culture encourages and supports our employees in delivering this.
Our reputation and, ultimately, our profitability are dependent upon customer satisfaction. Through the fair treatment of customers, we aim to maximise our competitive advantage.
Always working within professional and ethical standards. Being open and honest, keeping commitments and accepting responsibility for what we say and do.
Having a firm commitment to the common vision and objectives and pulling together to share knowledge. Creating a sense of community in how we operate as a business and taking pride in our achievements.
Encouraging innovation and improvement through continuous learning. By listening and responding to customers, we will keep ahead of the competition.